Accessibility Statement for /
This website is run by Newton Abbot Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
How accessible this website is
- the text will not reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- there’s a limit to how far you can magnify the map on our ‘contact us’ page
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 28 days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected] or Newton Abbot Council on 01626 201 120.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us
Technical information about this website’s accessibility
Newton Abbot Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images as soon as possible. When we publish new content we aim to have that content fully compliant with accessibility standards.
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
How we tested this website
This website has been tested using WAVE automated testing (https://wave.webaim.org/ ) to ensure it’s accessibility.
What we’re doing to improve accessibility
We review the site, and our accessibility statement on a regular basis (the policy was last reviewed on 12th Feb 2022), but if you are affected by any specific issues, please let us know via our Contact Us page.